{"id":64509,"date":"2021-06-21T06:00:47","date_gmt":"2021-06-21T13:00:47","guid":{"rendered":"http:\/\/forescout.local\/?page_id=64509"},"modified":"2024-12-18T09:02:33","modified_gmt":"2024-12-18T17:02:33","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.forescout.com\/support-hub\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<h1>Support Options<\/h1>\n<p>\u00a0<\/p>\n<p>At Forescout, we\u2019re dedicated to providing our customers and partners with timely, high-quality technical support. We\u2019re here to help resolve your issues, increase use case adoption and get the most out of our products.<\/p>\n<p>\u00a0<\/p>\n<h2 class=\"c-title\">Self-Service Support<\/h2>\n<h3 class=\"c-card__title\">\nForescout Knowledge Base<br \/>\n<\/h3>\n<p>Find answers to your questions quickly and easily with our comprehensive knowledge base.<\/p>\n<p><a href=\"https:\/\/forescout.my.site.com\/support\/s\/knowledge\" title=\"Search the Knowledge Base\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">Search the Knowledge Base<\/a><\/p>\n<h3 class=\"c-card__title\">\nTechnical Documentation<br \/>\n<\/h3>\n<p>Access product documentation and resources to learn how to manage, use and deploy our products.<\/p>\n<p><a href=\"https:\/\/docs.forescout.com\/\" title=\"access documentation\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">access documentation<\/a><\/p>\n<h3 class=\"c-card__title\">\nSupport Portal<br \/>\n<\/h3>\n<p>Get the help you need to solve issues, increase adoptions, and manage licenses and software downloads to get the most out of our products.<\/p>\n<p><a href=\"https:\/\/forescout.my.site.com\/support\/cp_communitylogin\" title=\"get help\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">get help<\/a><\/p>\n<h3 class=\"c-card__title\">\nForescout User Community<br \/>\n<\/h3>\n<p>Ask questions, get help and share your knowledge with your Forescout peers.<\/p>\n<p><a href=\"https:\/\/www.forescoutcommunity.com\/\" title=\"join the forescout user community\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">join the forescout user community<\/a><\/p>\n<h3 class=\"c-card__title\">\nHow-To Videos<br \/>\n<\/h3>\n<p>Watch short, informative videos that show you how to use Forescout products.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/playlist?list=PL2HYJud3zBqebOv-7K89yJfOTygY7wTsV\" title=\"explore videos\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">explore videos<\/a><\/p>\n<h3 class=\"c-card__title\">\nForescout Academy<br \/>\n<\/h3>\n<p>Explore our course catalog and expand your knowledge of the Forescout Platform.<\/p>\n<p><a href=\"\/support-hub\/training-academy\/\" title=\"learn more\" class=\"c-read-more c-link-expand u-mt-auto\" target=\"_blank\">learn more<\/a><\/p>\n<h2 class=\"c-title\">Contact Support<\/h2>\n<p>\u00a0<\/p>\n<p><b>Phone Numbers<\/b><br \/>\nUS: +1-866-377-8773<br \/>\nInternational: +1-708-237-6591\n<p><a href=\"https:\/\/forescout.my.site.com\/support\/cp_communitylogin\" title=\"visit support portal\" class=\"c-btn c-btn--white has-icon icon-compass icon-position-right has-icon-animation icon-animation-fade-in\" target=\"_blank\">visit support portal<\/a><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.forescout.com\/wp-content\/uploads\/2024\/12\/SCP-Certified_ServiceCapPerform.svg\" alt=\"\" width=\"1024\" height=\"1024\" class=\"aligncenter size-large wp-image-96470\" style=\"width:260px\"><\/p>\n<h3 class=\"c-title\">Additional Support Information<\/h3>\n<p>At Forescout, support goes well beyond the basics. Discover all the ways we stand behind you and your Forescout investment.<\/p>\n<h3 class=\"c-title-small\">Support for users with disabilities<\/h3>\n<p>We strive to make our products and services accessible for all users, including persons with disabilities, and provide technical support for users with <a href=\"\/company\/legal\/forescout-support-for-users-with-disabilities\/\"> audio and visual impairments<\/a>. Read our <a href=\"\/resources\/forescout-accessibility-conformance-report\/\">Accessibility Conformance Report<\/a> to see how the accessibility features of Forescout products help federal agencies address the Section 508 requirements.<\/p>\n<h3 class=\"c-title-small\">Security advisories<\/h3>\n<p>We provide security advisories to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in Forescout products and the required steps to mitigate them. Visit the <a href=\"https:\/\/forescout.force.com\/support\/cp_communitylogin\">Forescout Support Portal<\/a> to obtain a list of security advisories.<\/p>\n<h3 class=\"c-title-small\">Advanced hardware replacement<\/h3>\n<p>Forescout will replace defective hardware and send the replacement product to you before we receive the defective product. Delivery of replacement products occurs in accordance with the level of support purchased.<\/p>\n<h3 class=\"c-title-small\">Escalation process<\/h3>\n<p>We track and maintain technical support cases following industry standard practices. If an issue arises that is not quickly resolved, the escalation process outlined in our <a href=\"https:\/\/www.forescout.com\/resources\/support-services-maintenance-and-support-policy\/\">Maintenance and Support Policy<\/a> ensures issue-resolution continuity. This may require updating software to the current version.<\/p>\n<h3 class=\"c-title-small\">End user license agreement<\/h3>\n<p><a href=\"\/company\/legal\/\">Visit our Legal page<\/a> to obtain our end user license agreements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Options \u00a0 At Forescout, we\u2019re dedicated to providing our customers and partners with timely, high-quality technical support. We\u2019re here to help resolve your issues, increase use case adoption and get the most out of our products. \u00a0 Self-Service Support Forescout Knowledge Base Find answers to your questions quickly and easily with our comprehensive knowledge [&hellip;]<\/p>\n","protected":false},"author":165,"featured_media":0,"parent":79625,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":"","_links_to":"","_links_to_target":""},"coauthors":[712],"class_list":["post-64509","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support - Forescout<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.forescout.com\/support-hub\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support - Forescout\" \/>\n<meta property=\"og:description\" content=\"Support Options \u00a0 At Forescout, we\u2019re dedicated to providing our customers and partners with timely, high-quality technical support. 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